Got some questions?

Frequently Asked Questions

Maybe here are the answers you seek!

What kind of paper is used for your prints?

We print on acid-free, heavyweight (200gsm) premium gallery paper. It has a smooth matte finish.The tone of the paper is naturally white – exactly like most white interior walls are (maybe you’ve already noticed that extreme white paper is too bluish for most walls!). 

What exactly happens after ordering?

Your posters will be printed on demand especially for you, then carefully and safely packed and sent to your given delivery address.

How long will delivery take?

Your posters are printed, packed and shipped as quickly as possible between 1 and 3 working days after payment. Delivery depends on where you live, but usually orders are delivered within 3-10 working days.

What are your shipping costs?

For orders over 50 Euros shipping is free for you! For smaller purchases we take a flat rate. For further infos please have a look at www.vibesandshapes.com/shipping-delivery/

How can I pay?

We accept Credit Cards (Mastercard, Visa and American Express), PayPal, Apple Pay (available on compatible devices), Klarna Sofort Payment (Austria, Germany, Belgium), eps (Austria), Giropay (Germany), iDeal (Netherlands), P24 (Poland) and Multibanco (Portugal).

Do I receive an invoice for my order?

Yes, you automatically receive an invoice per email as pdf file after your order is completed. If you registered a customer account, you also can access your invoice there. There will be no printed invoice inside your parcel.

Can I change or cancel the order after completion?

Your order is passed on to the production process immediately. So unfortunately there is no change (of products, sizes or quantities) or cancellation possible after completion. 

Can I change the delivery address after completion?

Your order is passed on to the production and shipping process immediately. If you need to change the delivery address there may be a chance of adjustment if you contact us within the first 24 hours after completion. But still, this is no guarantee. So please check your given delivery address very carefully!

What can I do if I am not satisfied?

We are sure you will be happy! Anyway we totally care about your satisfaction as our customer. Please contact us using the form on the right or by email to hello(at)vibesandshapes.com. We will help you as soon as possible to make you happy again.

Can I give my order back?

Yes, under certain circumstances. Please see further informations here: Right of withdrawal and cancellation policy.

How secure is shopping in this Onlineshop? Is my data protected?

We use https to transfer data securely on the Internet. For further informations about handling your data please visit www.vibesandshapes.com/imprint-privacy-policy.

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